Frequently Asked Questions
Everything you need to know about your Sana beauty journey.
Are Sana products suitable for sensitive skin?
Yes, our formulations prioritize clean, non-irritating ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.
Are your products cruelty-free and vegan?
Absolutely. Sana is committed to ethical beauty; none of our products are tested on animals, and we do not use any animal-derived ingredients.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.